View information on iOS

You can view the following information:

• Authenticator information

• SafeNet MobilePASS+ app information

• Authenticator enrollment log

• Push authentication history

• Light or dark theme

• Welcome tutorial

View authenticator information

Help Desk staff may ask you to supply authenticator information when dealing with a support request.

1. Open the SafeNet MobilePASS+ app.

2. Select the settings icon on the authenticator.

   The following authenticator information displays:

   • Provider Name: The authenticator provider name
   • Account Name: The authenticator name
   • Serial Number: Unique identifier for the authenticator
   • OTP Mode: Method used to generate passcodes (time-based or event-based)
   • Policy String: SafeNet MobilePASS+ policy
   • Policy Level: Authenticator structure and characteristics
   • PIN Type: None/Authenticator/Server

   

View SafeNet MobilePASS+ app information

1. Open the SafeNet MobilePASS+ app and select Settings.

   

View the authenticator enrollment log

You can view a log of SafeNet MobilePASS+ events and send a file of the log to a recipient. This may be requested by your Help Desk to assist with resolving an issue.

1. Open the SafeNet MobilePASS+ app and select .

2. To share the logs, select Share Enrollment Logs.

   

3. Select an email application.

   Use an email application to send the log file.

   

   A zip file of the log is attached to the email message.

4. Enter the email address, (optionally) type a message, and then select send.

   

View push authentication history

To view the authenticator push authentication history:

1. Open the SafeNet MobilePASS+ app.

2. Select the settings icon on the authenticator.

3. Select Push Authentication History.

   Only the 20 most recent authentications display.

   

Set the theme

To set the viewing theme to either light or dark for the SafeNet MobilePASS+ app:

1. Open the SafeNet MobilePASS+ app.

2. Select Settings > Display & Brightness.

3. Select either of the two themes:

   • Light

     

   • Dark

     

View the Welcome tutorial

You can review the Welcome tutorial at any time.

1. Open the SafeNet MobilePASS+ app and select the menu menu icon icon.

   

2. Select Settings.

3. Select Welcome tutorial.

   

   You can now proceed through the welcome tutorial again.