Verifying the Integrity of Your Shipment
CAUTION! Thales employs a number of security measures to allow you to verify that your new hardware was not intercepted in transit or otherwise tampered with before you received it. To verify the authenticity and handling history of your received items, review the following checklist before you unpack your new hardware, and then follow the checklist as you unpack each item.
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1.Do the items received (individual items, part numbers) match those listed in the enclosed packing list? If yes, go to the next step. If no, contact Thales support. |
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2.Before you received the product, did you receive an advanced shipping notification providing details regarding the shipment (part numbers and serial numbers for the product, and for tamper-evident bag(s))? If yes, go to the next step. If no, contact Thales support. |
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3.Are any tamper-evident bag serial numbers that are listed in the advanced shipping notification present, and do they match the actual bag(s) received? The tamper-evident bag serial numbers appear as shown below.
If yes, go to the next step. If no, contact Thales support. NOTE The serial number of the bag is tracked. Serial numbers of additional stickers on the bag are not tracked, and are meant only for inspection against physical alteration. |
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4.Did you receive any tamper-evident bags that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step. |
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If no, contact Thales support. If yes, go to the next step. NOTE The serial number of the bag is tracked. Serial numbers of additional stickers on the bag are not tracked, and are meant only for inspection against physical alteration. |
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5.Are all of the tamper seal serial numbers listed in the advanced shipping notification present |
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6.Are there any tamper seals affixed to the device that are not listed on the advance shipping notification? If yes, contact Thales support. If no, go to the next step. |
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7.Are there any signs of physical tampering? The tamper seals on the sides indicate tampering if they show the ALERT markings as illustrated.
If yes, contact Thales support. If no, go to the next step. |
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8.Once you have verified all of the received items, you can proceed with the installation. |
