Upgrade Troubleshooting
If you are unable to apply an upgrade license from the Thales Licensing Portal, the table below provides descriptions of possible failure messages (lunash:> sysconf license apply).
| Message | Description |
|---|---|
Cannot find <filename>
|
The file that you specified containing the license string cannot be found on the HSM appliance. Use lunash:> my file list to see what files are available. |
Cannot find lservrc
|
You should not encounter this message. If you do, please contact Thales Technical Support for assistance. |
Invalid licensed feature
|
The license string is corrupted in the feature attribute. Confirm that you saved the license string without modification after activating the upgrade in the portal. |
Invalid licensed feature version
|
The license string is corrupted in the feature version attribute. Confirm that you saved the license string without modification after activating the upgrade in the portal. |
Invalid licensed HSM serial number
|
The license string is for an HSM with a different serial number. Ensure that you transferred the correct license string file to the appliance. |
<feature> not licensed for this appliance
|
The license string is for an HSM with a different serial number. Ensure that you transferred the correct license string file to the appliance. |
License is already applied
|
The license string matches an entitlement already applied on this HSM appliance. |
LUNA_RET_HSM_TAMPERED
|
The HSM is in a tampered state and must be cleared of the tampered state before the upgrade can be applied. |
Update Result : 12 (Error detecting HSM)
|
The HSM Security Officer is not logged in. |
License is unknown/not available (feature)
|
The HSM appliance software needs to be updated to support a newer feature. |
Upgrades not available for this model of HSM
|
Only 750 and 790 models of HSM support upgrades. |
Upgrade to <#> partitions not available for this model of HSM
|
Applying the upgrade would exceed the upper limit for the maximum number of partitions on the HSM. |
Unable to determine model of HSM
|
You should not encounter this message. If you do, please contact Thales Technical Support for assistance. |
