SafeNet Agent for Password Self-Service
Build Number: v3.1.0.54
Release Notes – This document describes capabilities, resolved issues, limitations, and known issues for different product releases.
Product Description
When corporate passwords are required to grant access to web-based applications, enterprises often face a challenge with the management of expired and forgotten passwords. It becomes hard to manage user expectations, resource allocations, and security considerations simultaneously, often leading to bottlenecks within the process.
To address this issue, we offer an out-of-the-box, self-service password management solution. The SafeNet Agent for Password Self-Service enables users to reset or change their domain password using any configured STA authentication method. This solution keeps the user turnaround time to a minimum.
Users can also customize the language from within the agent. For more details, see Language Customization. However, the agent specific language customization from STA is not supported.
Release Description
The following release has been issued for SafeNet Agent for Password Self-Service:
Release Summary – SafeNet Agent for Password Self-Service 3.1.0 - March 2026
The SafeNet Agent for Password Self-Service v3.1.0 release introduces the following enhancement:
- Extended operating system support: SafeNet Agent for Password Self-Service is now compatible with Windows Server 2025.
Resolved Issues
| Issue | Synopsis |
|---|---|
| SASNOI-23470 | Password change or Reset operations failed when the Active Directory OU name contained a forward slash "/". |
| SASNOI-13019 | Users were unable to reset their password if the username contained a hyphen (-). |
| SASNOI-18036 | The existing log level is not retained and sets to Warning after the successful agent upgrade. |
Release Summary – SafeNet Agent for Password Self-Service 3.0.0 - September 2025
The SafeNet Agent for Password Self-Service v3.0.0 release introduces the following enhancement:
UI Enhancement
A Confirm Password field has been added to the Reset Domain Password and Change Domain Password page to added to avoid errors during password reset or change scenarios. A user must provide the new password in the Confirm Password filed when resetting or changing the AD password.
For more details, refer to Solution Testing section.
Extended Operating System
The agent is now compatible with Windows Server 2022.
Microsoft .NET 8 Support
The agent is now supported with Microsoft .Net 8 only, which is a Long Term Support (LTS) release of .NET.
Release Summary – SafeNet Agent for Password Self-Service 2.0.0 - 25/07/2023
The SafeNet Agent for Password Self-Service v2.0.0 release introduces the following new features and enhancements:
- The agent is now supported on Microsoft .Net 6 Framework.
- The REDIRECT URL will now only be supported on https.
- An end user now gets three additional attempts to perform password reset/change before the ongoing request fails. After exhausting all attempts, the user must initiate the password reset/change process all over again. For more details, refer to Solution Testing section.
- AD password synchronization to STA is no longer needed for password reset functionality. However, password change functionality will not be available if AD password is not synced in STA.
Release Summary – SafeNet Agent for Password Self-Service 1.1.1 - 09/11/2022
The SafeNet Agent for Password Self-Service v1.1.1 release resolves a customer reported issue.
Resolved Issues
| Issue | Synopsis |
|---|---|
| SASNOI-16757 | Domain users with alternative UPN suffixes were getting Unable to connect to the user directory error when performing password reset or change. This issue is now fixed. |
Release Summary – SafeNet Agent for Password Self-Service 1.1.0 - 10/09/2022
The SafeNet Agent for Password Self-Service v1.1.0 release introduces some security enhancements and resolves a customer reported issue.
Security Enhancements
- Password history is validated as per the Enforce Password History policy for password reset.
- Agent communicates securely with Active Directory over LDAPS (LDAP over SSL).
Resolved Issues
| Issue | Synopsis |
|---|---|
| SASNOI-15755 | Users synced into STA through LDAP Sync Agent using custom username types were unable to reset/change their password. This issue is now fixed and users with any username type mapping in the Sync agent are able to reset/change their password. |
Release Summary – SafeNet Agent for Password Self-Service 1.0.0 - 21/01/2022
This is the first general availability release of the SafeNet Agent for Password Self-Service.
Known Issues
The below table provides a list of known issues as of the latest release.
| Issue | Synopsis |
|---|---|
| SAS-62044 | Summary: The password reset and change functionality does not work for users whose userid consist of "" (blank space). For example, John Doe. Workaround: None. It will be fixed in a future release. |
| SASNOI-22829 | During PSS upgrade, existing log files are deleted; however, they are retained when upgrading from v3.0.0 to v3.1.0 |
