Troubleshooting IO

Common issues and solutions:

A flow doesn't display in the list of flows

1. Ensure that you saved the flow.

2. Check that you're in the correct flow category.

3. Refresh the page.

Authentication always fails

1. Verify that the variable names match: {{user.username}} and {{user.password}}.

2. Check that the form is saving values correctly.

3. Ensure that the identity store is configured properly.

The form doesn't display

1. Verify that the Start node output is connected to the Form node input.

2. Check that the flow is active.

3. Review the browser console for errors.

Flow won't save

1. Check for validation errors.

2. Ensure that all required fields are filled.

3. Verify that node connections are valid.

Flow won't execute

1. Confirm that the flow is active.

2. Check the Start node configuration.

3. Review authentication requirements.

Flow execution errors

1. Review node tracking logs.

2. Verify variable names and values.

3. Check API endpoint availability.

4. Validate input data format.

Flow performance issues

1. Review execution logs.

2. Identify slow nodes.

3. Optimize API calls.

4. Consider flow redesign.

Getting help

If you need assistance:

• Review the detailed documentation for each component.

• Check the flow execution logs for errors.

• Contact your OneWelcome Identity Platform administrator.

• Refer to the OneWelcome Identity Platform support resources.