Troubleshooting
The following table provides information on how to handle problems occurring in CDP:
| Error | Description |
|---|---|
| Illegal Key Size | If Unrestricted JCE Policy files are not updated from IBM site, then the following error appears:Illegal key size. |
| Upgrading CDP to Future Versions | After upgrading CDP, if problems occur while setting parameters in the properties file, the values can be copied from the old properties file stored in the JAVA_HOME/lib/ext/archive folder.After the upgrade, the old properties file is archived under the JAVA_HOME/lib/ext/archive directory and a new properties file is created in the installation directory. |
| User Mapping | If a database user is unable to perform desired operations, then the user is not mapped or the CipherTrust Manager user does not have access to the key. In such cases, any cryptographic operations fail. Make sure that the database user is mapped to a CipherTrust Manager user. When a database user sends a request to the CipherTrust Manager, CDP searches its list of user mappings (contained in the ING_AUTHORIZED_USER table in the CDP metadata database). If the database user appears on the list or is a member of a mapped database role, CDP includes the associated CipherTrust Manager user and password in the request. If those credentials are valid and the CipherTrust Manager user has access to the required key, then the CipherTrust Manager performs the operation. |
| Provider not installed | If on user mapping page “The Provider has not yet been installed on this database.” error appears then ensure: — The files db2java.zip and db2jcc.jar are present in the — Database user has access to db2jcc.jar with read permission. For example, In Linux, the permission can be 444.— Unrestricted JCE Policy files are updated from IBM site. — The files jackson-core-2.9.7.jar and javax.jms.jar are present in |
