Troubleshooting
This section describes the issues you may run into and how to resolve them.
| Problem | Description |
|---|---|
| Key can’t be exported to the cache | — Check the key’s exportable setting. Only exportable keys can be downloaded to the symmetric key and persistent key caches. — Check the port configuration. The keys can only be exported only if the port allows download of exported keys. |
| Can’t create keys when server connection is disrupted. | This works as designed. The persistent key cache is not used for creating keys. The client can only create keys on the Key Manager. |
| Need to debug using log file | You have the option to reset the Log_Level parameter setting in the CADP_for_JAVA.properties file to HIGH or DEBUG to obtain more log file entries. You can use the method writeToLog() to write messages directly to the log file. |
