Troubleshooting

This page provides troubleshooting strategies and solutions for the common errors.

Error: 1722

The following error message displays in the installer window while installing or uninstalling the agent.

Possible causes

This error can occur if the Epic Hyperspace/Hyperdrive application is not installed/configured properly, which leads to a failure in the SafeNet EPIC DLL registration/unregistration.

Solution

Perform the following steps to resolve the issue:

1. Open command prompt as an administrator.

2. Navigate to the agent installation directory. For example,

   • cd C:\Program Files <x86>\Epic (for 64-bit operating system)
   • cd C:\Program File\Epic (for 32-bit operating system)

3. Now, execute the following command:

   To fix the Installation error, register the SafeNet EPIC DLL using:

   cmd RegisterSafeNetEPIC.dll.exe install

   To fix the Uninstallation error, unregister the SafeNet EPIC DLL using:

   cmd RegisterSafeNetEPIC.dll.exe uninstall