About the ProtectServer HSM and ProtectToolkit Troubleshooting Guide

This guide describes solutions to issues you might encounter while installing, configuring, or using a ProtectServer HSM with ProtectToolkit 5.9.1.

Before referring to the information in this guide, refer to the Customer Release Notes for a list of known issues in ProtectToolkit 5.9.1 that Thales plans to resolve in upcoming releases.

Refer to the following chapters to resolve any other issue you are experiencing:

>Installation Troubleshooting

If the issue you are experiencing is not described in this guide, contact Thales Customer Support for further assistance.

This preface also includes the following information about this document:

>Document Conventions

>Support Contacts

For information regarding the document status and revision history, see Document Information.